Shipping policy
Where We Ship
NUZZL currently ships to all 50 U.S. states.
Free Shipping
Enjoy free standard shipping on all orders over $50.
Order Processing
- Orders are processed within 1-2 business days after purchase
- You'll receive a confirmation email once your order ships, including a tracking number
Shipping Times
Standard Shipping: 7-15 business days from order date
We ship from our fulfillment partners and delivery times may vary based on your location and current shipping conditions.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime by logging into your account.
Please allow 24-48 hours after receiving your tracking number for updates to appear.
Shipping Delays
While we do our best to ensure on-time delivery, some factors are outside our control:
- Weather conditions
- Carrier delays
- High-volume shipping seasons (holidays)
- Customs processing (if applicable)
If your order is significantly delayed (beyond 20 business days), contact us at [your support email] and we'll investigate immediately.
Incorrect Address
Please double-check your shipping address at checkout. NUZZL is not responsible for orders shipped to incorrect addresses provided by the customer. If your order is returned to us due to an incorrect address, you'll be responsible for reshipping costs.
Lost Packages
If your tracking shows delivered but you haven't received your package:
- Check with neighbors and household members
- Contact your local carrier
- If still missing after 3 days, contact us at nuzzlus@gmail.com
We'll work with the carrier to locate your package or arrange a replacement.
Questions?
For any shipping questions, reach us at nuzzlus@gmail.com — we respond within 24 hours.